CARE can also serve as a framework to assist with conflict resolution. Connect Credibility + TrustYou’re the right person who can resolve their issue. Assess Listen, Understand, EmpathiseThe previously mentioned 5 Whys technique is an effective method for uncovering the root causes of their dissatisfaction, ensuring that you address the underlying issues rather than just …
The goals you set for your objectives are there to serve them. They’re the means, not the end; don’t overfocus on them. Google’s Chief Decision Scientist, Cassie Kozyrkov, shares a great example of the perils of putting your goals before your objectives in her Advanced Manual of Self-Improvement (Definitely worth a read, as it discusses …
Reassessing your Goals with STOP: Stop, Think, Organize, Plan Read More »
“What gets measured gets managed.” – Peter Drucker, management consultant and author There are 2 main category of metrics that you should pay attention to in sales: 1. Customer Metrics Conversion rate, sales cycle, customer acquisition cost (CAC), lifetime value (LTV), churn etc. Clarity on these metrics helps you with further improving your messaging and …
Collecting Sales Metrics & Measuring the Right Things Read More »
I’ve been thrown into the world of Artificial Intelligence (AI) with my recent involvement in the North of AI project and XaiPient. Here are some lessons that may help you better understand the technology behind it. What is AI? If AI conjures up the images like Terminator or the Red Queen from Resident Evil, I’m …
Here’s a process that I’ve developed and found to be effective: For simplicity sake, I’ll use the word mentor throughout the article but it also applies to advisors. Step 1: Identify what you want to learn. It could be broad e.g. How to build a successful e-commerce business, how to be a better father, how …
Hey Hing, Or you’ll come to address yourself as Chin in 15 years. It’s currently 2005 in your time, you’ve graduated from high school and you’re wondering what’s next? What do you want to do in life? What major should you specialize in? What career path do you want to pursue? You don’t have any …
A letter to my younger self about purpose discovery Read More »
I’ve been receiving a few questions lately on how to improve engagement for virtual webinars given that I’ve been facilitating quite a few. Again, not a webinar “guru” here, but happy to share some of my insights. As someone who frequently facilitates in-person workshops & gives talks, one of the first things I noticed was …
How Course Facilitators Can Redefine Audience Engagement in Virtual Webinars Read More »
Given that many governments have encouraged social distancing, you’ve probably noticed that lots of live events/workshops are now converting to virtual webinars. I’d like to share my insight, especially so that small business owners who have never done webinars can learn a little on how to run a decent one. No expert here, but here’s …
The benefits of having clearly defined your company values are clear, I won’t go through them in detail. A simple Google search will bring up a long list of articles, research, and case studies that elaborate on them. Many modern organizations are aware of this and even the most basic have a list of values …
6 Mistakes Organizations Make When Implementing Values In The Workplace. Read More »
Below is a summary of key points that I gleaned from a workshop I hosted with Teresa Duke, former Head of Recruitment @ Unbounce. The beauty of workshops, like books – What you take away from them depends on where you are in your journey, and what you pay attention to and interpret. What I …
Designing Interviews to Screen for Values and Culture Fit Read More »
