CARE can also serve as a framework to assist with conflict resolution. Connect Credibility + TrustYou’re the right person who can resolve their issue. Assess Listen, Understand, EmpathiseThe previously mentioned 5 Whys technique is an effective method for uncovering the root causes of their dissatisfaction, ensuring that you address the underlying issues rather than just …
The goals you set for your objectives are there to serve them. They’re the means, not the end; don’t overfocus on them. Google’s Chief Decision Scientist, Cassie Kozyrkov, shares a great example of the perils of putting your goals before your objectives in her Advanced Manual of Self-Improvement (Definitely worth a read, as it discusses …
Reassessing your Goals with STOP: Stop, Think, Organize, Plan Read More »
“What gets measured gets managed.” – Peter Drucker, management consultant and author There are 2 main category of metrics that you should pay attention to in sales: 1. Customer Metrics Conversion rate, sales cycle, customer acquisition cost (CAC), lifetime value (LTV), churn etc. Clarity on these metrics helps you with further improving your messaging and …
Collecting Sales Metrics & Measuring the Right Things Read More »
Herein is a summary of key lessons from our recent Generational Dinners event. To read more about event planning, promotion, and experience design lessons for the event, navigate to this blog post instead. Mindset Leverage/Options Go in with a clear objective and understanding of your non-negotiables. Do your homework: Beyond salary, there are a plethora …
Times are tough, but some of what’s happening in the markets right now was clearly foreshadowed as a looming COVID aftermath. Inflation Triggered by COVID Delayed demand on one side: People spent less during lockdown and delayed purchases. Demand is bouncing back now with things opening back up again. Supply chain squeeze on the other …
2022: Inflation, Recession, and The Great Resignation: What does it mean for you? Read More »
My dental hygienist was asking for advice for his friends who were thinking of starting their own practices so here it is. This will apply to any healthcare professional who’s out to establish their own practice. If you haven’t already read my post: How to leverage “Hidden Differentiation” to outperform your competitors, start there. The …
Conversion and business metrics for Dental or Healthcare Clinics to prioritize Read More »
Every YES you say is a NO to something else. It’s important to learn to give a supportive NO in order to make yourself available for other opportunities: I’ve recently had to turn down a teaching engagement, not once, but twice: Didn’t pay well enough. Too time-consuming (transit time) as I would have to facilitate …
With the release of my new book – UnReasonable Transformation, I wanted to share what happened behind the scenes and what I learned if it might help other aspiring writers. Table of contents – click to jump-to Why I wrote it I don’t identify as someone who’s “made it” in life, I’m not a guru, …
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There was a time when I was working at Spring when we found that many of our partners stopped approaching us with relevant projects + opportunities. When we asked why, they responded “You all look so busy!” “There are so many projects that you all are working on!” “I don’t know what your area of …
