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chin@classynarwhal.com

Advisory Email – Jun + Jul 2024

In the view of transparency, below is an excerpt from an advisory email I sent this month: UPDATES 🎉 Limited number of free paperback copies have been distributed. Want one? Visit one of the organizations below to score your free copy! Tech Yukon GRATITUDE 🤝 ASKS 🙏Share the gift of the free e-book: https://caremethodology.com/

Advisory Email – Apr + May 2024

In the view of transparency, below is an excerpt from an advisory email I sent this month: UPDATES 🎉Interactive Digital Playbook for Selling Ethically: The C.A.R.E. Methodology is Now LIVE! Tech Yukon Ecomdy TikTok Shop USCongrats on their successful launch of the first TikTok Shop US Bootcamp with 12 companies! GRATITUDE 🤝 ASKS 🙏The greasy used-car or insurance salesperson should become an …

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Advisory Email – Jan 2024

In the view of transparency, below is an excerpt from an advisory email I sent this month: Happy Lunar New Year << Test First Name >>! Per annual tradition, here’s my 2023 year in review post will my transparent financials, key accomplishments, (un)accomplishments, juicy lessons, and what’s coming up in 2024. UPDATES 🎉Tech YukonLots of interesting upcoming events …

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De-escalating Customer Complaints with C.A.R.E.

CARE can also serve as a framework to assist with conflict resolution. Connect Credibility + TrustYou’re the right person who can resolve their issue. Assess Listen, Understand, EmpathiseThe previously mentioned 5 Whys technique is an effective method for uncovering the root causes of their dissatisfaction, ensuring that you address the underlying issues rather than just …

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Reassessing your Goals with STOP: Stop, Think, Organize, Plan

The goals you set for your objectives are there to serve them. They’re the means, not the end; don’t overfocus on them.  Google’s Chief Decision Scientist, Cassie Kozyrkov, shares a great example of the perils of putting your goals before your objectives in her Advanced Manual of Self-Improvement (Definitely worth a read, as it discusses …

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Collecting Sales Metrics & Measuring the Right Things

“What gets measured gets managed.” – Peter Drucker, management consultant and author There are 2 main category of metrics that you should pay attention to in sales: 1. Customer Metrics Conversion rate, sales cycle, customer acquisition cost (CAC), lifetime value (LTV), churn etc. Clarity on these metrics helps you with further improving your messaging and …

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